Now TRACS tells you who's calling before you answer the phone
SmartCall instantly identifies the caller and puts useful TRACS customer information on your screen when the phone rings.
See who is calling, review the customer’s information and be ready to help before you answer.
Take every call personally…
How do you feel about service providers who always greet you by name and remember the complete history of your service relationship every time you call?
Skilled service and personal recognition are key to retaining customer loyalty. But with today’s business volume and faster pace, maintaining those personal relationships can be difficult. Add SmartCall to your TRACS system and your shop can bring that same personal service to every incoming call.
With SmartCall, you can…
- Open TRACS customers and repair orders with a single click in the pop-up as you answer the call.
- Identify existing customers and their repair orders based on the pop-up icon colors.
- Improve shop efficiency by identifying the caller immediately.
- Review customer information and collect your thoughts before answering customers’ questions.
- Provide faster customer service that is friendly, personal and accurate.
Customer Icons
Color: Existing TRACS customer
Gray: Not in the TRACS system
Vehicle Icons
Color: Recent RO activity
Gray: No recent RO activity